Once an exchange has been initiated, you will have 14 days to return the item. We do not offer international exchanges at this time, refunds only.
#Onyx and rose free
Shipping both ways are free for US customers only. We will gladly exchange your item for you or offer you store credit within 30 days of your purchasing date. Rates vary and are available during checkout. International Shipping will be shipped using UPS. Please note, we are not responsible for any Duties or Taxes. Duties and Taxes will be calculated at checkout. We ship to most international destinations but if you would like to purchase and do not see your Country listed at checkout, please email customer care to make shipping arrangements. Please also be aware that UPS is not currently guaranteeing delivery times. Due to COVID19, there is a 48-72 hour window for orders to leave our warehouse. Please note: Expedited shipping is based on the shipper’s service and not when it leaves the Electric & Rose warehouse. UPS expedited is available for an additional cost. For all other orders standard UPS Ground shipping is $10. Please note this does not change the processing time. If you need your item by a certain date, we always recommend upgrading to an expedited shipping method. Orders are shipped from our warehouse in Los Angeles and typically take three-five business days. Free standard shipping will be shipped using UPS Ground which will generally arrive between three-five business days. We do not ship on Saturday, Sunday or U.S. We process most orders in one-two business days (Monday-Friday).
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